The need to outsource customer services to Kana Solutions

The fact that there needs to be an intense focus on customer care is indisputable. Acquiring new customers as well as keeping existing customers satisfied by anticipating their needs can only be done through good customer support.

Outsourcing to Kana Solutions offers a convincing case for ROI (return on investment), minus a lot of the risk inherent in setting up a complex operation that is not a core competency. Outsource your customer support to us and be assured that there will be professional and highly-qualified people handling your customers and providing good customer care service.

Customer Care Services

There are various ways of improving your relationship with customers and they can all be successfully outsourced. The array of customer support services offered includes:

• Telemarketing/Telesales
• Customer Support
• Order Taking
• Customer Service
• Product Support
• Technical Helpdesk
• Collections
• Market Research

If you require any of these services fill in the inquiry form and our Client Engagement Team will get back to you in 24 hours.

This is an ideal form of staffing for three-month to two-year project or temporary assignments. This helps eliminate guessing if you hired the right person, guarantee periods, and the morale and cost problems of terminating bad hiring decisions. It also allows a manager to get more than one technical skill or expert from one employment slot during a year.

We can successfully match work and industry experience with job requests because we specialize in core markets and industries.